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    All sales are final.

    New products are warranted for 30 days from the date of shipment, unless otherwise indicated in a product’s own warranty policy. Any return for repair or replacement must be pre-authorized by Aeon Ltd. and under no circumstance will returns be accepted unless so authorized. Return products under warranty must be pre-approved by Aeon Ltd. and sent via certified mail, prepaid and insured, for your protection. Please note we cannot cover nor refund shipping fees.

    If you receive damaged merchandise, you must contact Aeon Ltd. within 2 days of receipt of your original order. Specify clearly the reason for your refusal. We will exchange returned merchandise for same new merchandise, within 14 days once we receive the returned damaged items from you. Proof of mailing is advised, as we cannot be held responsible for loss of the returned merchandise in mail transit. All return postage is non-refundable. The merchandise, including packing and wrapping material, being returned should be in the same condition as how you received them. We will not be responsible for further damage of the returned merchandise in mail transit. Please contact us via e-mail: info@aeon-live.com.

    Defective merchandise will be repaired or replaced our discretion.  We reserve the right to refuse to repair or replace any merchandise which our Aeon Ltd. technicians determine to be damaged by the user, or through inappropriate use of that merchandise.

    In this case, the merchandise will be repaired for a servicing & repair fee, which will be charged according to the extent of the damage. You will be notified of such fee before the repair takes place and if you decide not to have the merchandise repaired, a diagnostic fee of 35 USD will be charged before we ship the merchandise back to you.


    Warranty Policy

    We guarantee all products to be free of defects in workmanship and material for 45 days from the date of shipment, unless otherwise indicated in a product’s own warranty policy. For specific warranty policies of each product, please refer to the product’s Terms & Conditions available in their respective Quick Start Guides or User Manuals. We will repair or replace defective products (no cash will be refunded) at our option, providing there is no evidence of customer misuse or alteration to that product item.